What should an airline staff member do when a passenger requests WCHR service?

When a passenger requests WCHR (Wheelchair Assistance for Those Who Require Assistance at the Ramp) service, the appropriate and responsible action for an airline staff member is to arrange for a wheelchair and staff assistance. This service is designed to support passengers who may have mobility challenges, ensuring they can navigate the airport and board their flight with ease and comfort.

Providing this assistance is part of the airline’s commitment to accessibility and customer service. The WCHR request signals a need for extra help, and by arranging for a wheelchair and necessary personnel, the staff fulfills this need effectively. This practice also helps to create a positive travel experience for passengers who may otherwise struggle to move through airport environments.

Other responses, such as ignoring the request or charging extra fees, do not align with the airline's responsibilities and customer care standards. Offering a seat assignment alone fails to address the passenger's need for physical assistance. Therefore, it is crucial for the staff to respond appropriately by facilitating the requested service, ensuring the passenger's needs are met comprehensively.