What is the primary role of a ground agent in aviation?

The primary role of a ground agent in aviation is to handle the ground phases of the flight. This encompasses a variety of responsibilities that are crucial for ensuring a smooth operation before and after an aircraft takes off and lands. Ground agents manage activities such as passenger check-in, baggage handling, and coordinating boarding processes. They are also involved in ensuring that aircraft are correctly serviced, fueled, and prepared for their next flight.

By having a dedicated team focused on these ground operations, airlines can enhance customer service and operational efficiency. The effectiveness of ground agents plays a significant role in minimizing delays and ensuring that flights adhere to schedules, contributing to overall airline performance and safety.

In contrast, operating the aircraft pertains to the pilots, managing in-flight services is the responsibility of cabin crew, and coordinating air traffic control communications is handled by air traffic controllers, which are entirely separate from the duties of ground agents.