If a flight is delayed for over an hour, what should a customer do?

In the scenario of a flight delay lasting over an hour, the most appropriate action for a customer is to contact Frontier Airlines customer service. This option allows the customer to receive timely and accurate information directly from the airline about the status of their flight, the reason for the delay, and any potential solutions such as rebooking onto another flight, compensation, or other assistance.

While waiting at the terminal might seem like a reasonable choice, it doesn't provide the customer with updated information and support that could help them manage their travel needs effectively. Looking for another airline could lead to confusion, added stress, and potential additional costs without the necessary information about available alternatives. Checking social media for updates might provide general information but it's often not as reliable or immediate as contacting customer service directly, where the airline's representatives can provide specific guidance tailored to the customer's situation. Thus, reaching out to Frontier's customer service is the best course of action to ensure that a traveler is informed and has access to necessary support during a delay.